Just yesterday, Sony pulled Cyberpunk 2077 down from the Playstation store and offered full refunds to anyone who claimed on. Today, Microsoft has announced that players can refund Cyberpunk 2077 purchased on Xbox digital store and receive full refunds, even with over 2 hours of playtime.
In the follow-up Tweet, Microsoft acknlowedged the dedication and effort of the developer, but their priorities lie with thier player base who are having difficulties running the game on the base Xbox One.
Some of the players who were initially denied a refund for Cyberpunk 2077 are now being offered a full refund. As per the official refund policy of Xbox Digital store, “most purchases are not eligible for a refund after 14 days.” Those who pre-ordered the game over 14 days ago were denied refunds by an automod. Once you’re denied, it blocks the game from being selected to opt for a refund.
But after submitting a support ticket, the confusion was sorted out and full refunds were issued.
Unlike Sony, Microsoft hasn’t removed the game from their website, but they have added a warning on the official Cyberpunk page stating that the “users may experience performance issues when playing this game on Xbox One consoles until this game is updated.”
While the game recieved critical praise for its vast open world and immersive storytelling, has been so far a blunder on the last-gen consoles, the developer CD Projekt Red is constantly working to iron out the bugs and improve the performance on last-gen consoles. It’s the first time that a game as big as Cyberpunk 2077 has faced such a dramatic backlash. There were 8 million pre-orders by 10th of December, the official release date of the game. However, once the game was out, all we heard was refund grievances.